Most of our t-shirts, hats, hoodies, and more come from our Shopify partner Printful, a custom print fulfillment service. All Bluray/DVD Combo packs are usually fulfilled by us directly. We try to ensure the best quality and product testing with all our products, but if you are unsatisfied with your order please contact us and we will work with you to find the best solution. For all orders a 2-4 day fulfillment window is the average before the item is shipped.
In most cases where a size adjustment needs to be made, we will follow a return & re-order process. We will process the order for a return, sending you a shipping label and refunding your purchase amount, and you will be responsible for re-ordering a new product.
We do suggest reviewing the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.
Change or modify an order:
If you need to change some parameters, like addresses, etc., please contact us via email firstname.lastname@example.org as soon as possible. We are not always able to make certain modifications to your order, but we will do our best on a case-by-case basis.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
Along with Printful, we will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be fulfilled and sent out on average within 3 days of ordering, this includes if you have requested expediated shipping—there is still a fulfillment time. Please contact us if you are trying to get something for a special celebration or other occasion and need assistance on arriving in time.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know.
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number and we’ll look into your order immediately and send you an update.
If all is accurate it is typically the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered.
OTHER QUESTIONS OR NEED TO CONTACT US?
For all questions regarding your order please contact us at firstname.lastname@example.org.